Japanese Matcha

FREE SHIPPING ON ORDERS OVER $50*

Shipping & Handling includes certified quality inspection.

All orders require 1-2 days for processing and packaging. 

Once order is processed, orders will be shipped and arrive according to destination:

• Continental US: 3-5 Days
• US PO Boxes (Continental US): 3-5 Days
• AFO/FPO: 5-15 Days
• Hawaii & Alaska: 5-10 Days
• US Territories: 10-14 Days

Products ship Monday to Friday before 2pm. Orders placed over the weekend will ship on Monday. 

*Free priority shipping applies to U.S. domestic orders. Free shipping offer is always priority shipping method.

The following locations have a standard shipping of $5.00 and includes a $3.50 certified inspection of all products. Over all priority shipping is $8.50.

• Continental US
• US PO Boxes (Continental US)
• APO/FPO

The following locations have a standard shipping of $9.00 and includes a $3.50 certified inspection of all products. Over all priority shipping is $12.50.

• Hawaii, Alaska
• US Territories

SHIPPING PROTECTION:

Vorratu, Inc. stands behind every product shipped, for the purpose of securing your purchase. With the possibility of theft, damage, or missing parcel(s), it is not possible to ensure that every product be delivered during transit. Therefore, we are committed to working with every customer, to ensure you receive your purchase or we will offer you a full refund. 

If you have any further questions regarding our shipping protection, please feel free to contact Vorratu, Inc. at support@vorratu.com.

Note: Damage packaging does not qualify as a damaged product in transit.

Please read below to understand how we uphold our commitment to you.

MISSING PARCEL(S):

If you have not received your product after 7 days (domestic address), 14 days (US Territories address), or 15 days (APO/FPO address) of purchase. Please contact us immediately by emailing orders@vorratu.com, utilizing the Contact Us page, or reply to your confirmation email. The tracking number will be looked at to verify delivery. 

RETURNS

Vorratu, Inc. will stand behind every product and offer a refund on any product that was not received or if customer received incorrect product.

If customer received incorrect product, Vorratu, Inc. will resubmit order for processing to ensure correct product is shipped to customer.

The customer has an option to return received product for a refund and forfeit replacement. In the event the customer wants to return the received product. All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition. If you believe that your product was incorrect upon order, please provide receipt (order #). We will review all inquires before considering return. 

RETURN PROCESS

To return an item, please email customer service at support@vorratu.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Vorratu, Inc.
Attn: Returns
RMA #
1709 Gornto Road Ste A
PMB:182
Valdosta, GA 31602
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

1 YEAR LIMITED FRESHNESS WARRANTY

For any product that does not meet our freshness guarantee. Please email us at support@vorratu.com to arrange for a replacement. Vorratu, Inc. does not refund product that is under our 1 Year Limited Freshness Warranty. Please see our 1 Year Limited Freshness Warranty for further details.

QUESTIONS

If you have any questions concerning our shipping protection, please contact us at:

Updated 8/8/2023

Freshness Guaranteed

Võrratu Company guarantees all tea will remain fresh for one (1) year when in an unopened package. Our tea is guaranteed to stay fresh when unopened and kept in a cool dry place, such as a pantry, for one (1) year. 

Võrratu Company offers every customer a full refund or replacement for any tea product that does not maintain freshness.

HOW TO SUBMIT COMPLAINT

It is the responsibility of the customer to contact Võrratu Company at support@vorratu.com regarding purchased product, within one (1) year of purchase date.

The customer is required to submit the order number found in the confirmation email. Võrratu Company will send a replacement product to the address on processed order.

Should customer request a full refund. The funds will be returned to the payment method associated with the order number. Please allow at least five (5) days from processing date for funds to appear. We will notify you by email when refund was processed.

Only one complaint is authorized per product purchased.